Introduction

Perth Bus and Coach Charter (operating under BUS HIRE COMPARISON PTY LTD) ("we", "us", "our") is committed to protecting your privacy. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, and secure your Personal Information.

This Privacy Policy outlines our practices regarding the personal data of our passengers, corporate clients, schools, and website visitors.

What Personal Information We Collect

We only collect Personal Information that is reasonably necessary to provide our transport, coach charter, and bus hire services. This may include:

Contact Details: Names, email addresses, phone numbers, and physical addresses.
Booking Details: Travel itineraries, passenger counts, pickup/drop-off locations, and specific vehicle requirements.
Financial Information: Credit card details or billing information required to process deposits and booking fees.
Special Requirements: Information regarding mobility requirements (e.g., wheelchair access needs) to ensure appropriate vehicle allocation.

How We Collect Your Information

We collect Personal Information in several ways, including when you:

Request a free quote via our website enquiry forms.
Make a booking or amend a journey with us via phone or email.
Communicate with our customer service team.
Interact with our website (using cookies and digital tracking tools).

Why We Collect Your Information

The primary purpose for collecting your Personal Information is to deliver safe, reliable transport solutions. Specifically, we use your data to:

Process bookings, issue invoices, and manage payments.
Communicate booking confirmations, itinerary changes, or delays.
Allocate the correct vehicle and Operator for your journey.
Respond to customer inquiries, feedback, or complaints.
Improve our services, website functionality, and marketing efforts.

Disclosure of Personal Information to Third Parties

We do not sell your personal data. However, to fulfill your booking, we may disclose your information to trusted third parties, including:

Operators and Drivers: Independent vehicle operators and drivers who are performing the contracted journey on our behalf.
Service Providers: Third-party vendors who provide IT, software, payment processing, or administrative support.
Legal Authorities: If required or authorized by law, or to prevent a serious threat to life, health, or safety.

Data Security and Storage

We take reasonable steps to ensure your Personal Information is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. Data is stored securely in electronic databases and is only accessible by authorized personnel.

Website Cookies

Our website uses "cookies" to enhance user experience and analyze site traffic. Cookies are small text files stored on your device. You can configure your browser to refuse cookies, though this may limit your ability to use certain features of our website (such as our instant quote forms).

Accessing and Correcting Your Information

You have the right to request access to the Personal Information we hold about you and to ask that we correct any inaccurate, out-of-date, or incomplete data. To make a request, please contact us using the details below. We may require identification before releasing or altering any data.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal obligations. The most current version will always be published on our website.

Contact Us

If you have any questions about this Privacy Policy, wish to access your data, or want to lodge a privacy complaint, please contact us at:

Perth Bus & Coach Charter Address: 150 Guadalupe Dr Malaga WA 6090 Australia Australia
Email: info@perthbusandcoachcharter.com.au
Phone: 08 6185 2661

We take all privacy complaints seriously and will respond within a reasonable timeframe to resolve your concerns.

Effective Date: August 2026